By paying a deposit you are agreeing to our terms and conditions.
Prices quoted in Australian $ inclusive of appropriate taxes and are subject
to change without notice.
Reservation is not confirmed until
receipt/clearance of deposit.
Please be aware that there is an UNFENCED pool on the property and an
UNFENCED pond in the atrium off the guest lounge.
Hillcrest is not insured for and will not accept check-in of
children of any age (including babies) or pets under any circumstances ~ our usual cancellation terms will be
applied so please take this condition seriously.
Domestic Bookings: 1 night at single night rate or 25%
(whichever the greater) of total booking* required as
30 days notice of cancellation required
or full rate will be charged unless room/s can be relet for entire
period. Please Note: No Shows will be charged in full - including any ordered
Balance due 30 days prior to arrival and is
non-refundable/non-transferable to other dates unless room(s)/cottage can be
relet for entire period.
Balance of booking transferred to other dates at Hillcrest discretion (and
only if original dates can be relet in full) and is subject to $25 transfer fee.
No date transfers will be accepted from 21 days prior to arrival.
Failure to pay by balance due date
may result in room(s)/cottage being released and forfeit of deposit.
Overseas Bookings (outside Australia): due in full at time of reservation and are
non-refundable/non-transferable unless room(s) can be relet for entire period.
All refunds are subject to non-refundable portion described below.
We strongly recommend that you consider travel insurance to cover
unforeseen circumstances which could otherwise leave you out of pocket.
*All refunds subject to 1 night at single night rate or 25%
(whichever greater) non-refundable portion.
Check in time: B&B 1:30 pm, Cottage 2pm Check out time: 10:30 am
*Christmas and New Year bookings - 50% deposit on reservation (not
refundable and not transferable in the event of a cancellation), balance of room charge to
be paid by 1st November and is non-refundable and non-transferable unless room(s)
can be relet for entire period. Bookings made after November 1st are due in full
and are non-refundable and non-transferable in the event of a cancellation
unless room(s) can be relet for entire period (subject to non-refundable portion
described above). No Shows will be charged in full including any ordered
Discounted rates and specials apply to Direct Bookings Only
i.e. No commissions will be paid to any third party making bookings; and are not
available for Peak Periods, Public Holidays or special events. If you
have booked through a commissionable entity we cannot offer our special
discounted rates, however return visits (if booked direct) will be at any
available discounted rate.
All specials and discounted stays are due
in full at time of booking and are non-refundable and non-transferable in the
event of a cancellation for whatever reason unless the room(s)/cottage can be relet for entire period
(subject to usual non-refundable portion as noted above), so please be sure
about your dates before you book.
Baths may be limited or unavailable during drought if Council or State
There Are NO Self Catering Facilities in the Main House.
Food preparation and consumption is not permitted in main house bedrooms or
Hillcrest is a “no smoking indoors” property. Guests smoking
indoors will be asked to leave immediately with no refund unless room(s)/cottage
can be relet for entire period + an extra cleaning charge will be applied for
laundering curtains, rugs, covers etc.
All alcohol consumed on premises is done so at own risk.
Hillcrest does not take any responsibility whatsoever for injury or accident
caused by or to Hillcrest guests or outside visitors either on or off the premises under any
circumstances whatsoever. We recommend that outside visitors who intend to
consume alcohol during their visit allocate a "designated driver" as taxis are
not always available.
Strictly one couple only per room/cottage. Outside visitors are not insured
for and so not permitted to use Hillcrest facilities including the pool. Limited numbers of outside
visitors are welcome for a few hours with prior permission from hosts, however they are
not insured for and will not be permitted to stay overnight under any
circumstances unless they book and pay for their own room/cottage, at which time
they will be equally bound by our terms and conditions. Children are NOT
permitted on the property at any time.
Please note: A full room/cottage inventory is taken between
guests and any negligent/malicious damage to or theft of Hillcrest property will
be charged to your account at full replacement cost on discovery. This includes
use of candles, laundry, food preparation in B&B rooms etc. Please note that
lampshades/curtains etc. come in pairs, if you damage one you will have to replace both - and
we buy good quality lampshades which are expensive.
Excess cleaning charge will be applied to Cottage if deemed necessary (at
owner discretion). All breakages, theft and/or damage will be charged at full
replacement cost + travel time/petrol.
By checking-in to Hillcrest you are re-acknowledging that you have read,
understood and agree to these terms and conditions.
Flood and Severe Weather Conditions: If Hillcrest is
unreachable due to localised flooding of access roads in the Crystal Creek area,
booked guests will be contacted by phone and email and offered choice of refund
or transfer of their booking to other dates within 3 months. We recommend travel
insurance against severe weather conditions outside of direct access roads in
the Crystal Creek area preventing travel as our usual cancellation policies will
Guests stranded at Hillcrest due to flooding will be charged 50%
of standard nightly rate. Food not included in standard nightly rate will be
provided at cost.